As a Product Manager I have participated in all levels of the development and support of a Node Management and Inventory Database Program from feature planning and implementation to C/C++ source code cleanup and maintenance. I was key in determining major direction changes in the 32 bit version of the product, and in converting customer requests into actual feature revisions. I was involved in all formats of the documentation, including the HTML pages that served as online technical helps to customers.

I also served as LAN Administrator for Netware 3.12 and 4.11 including joint setup and management of the Corporate Intranet; assembly and repair of PC Hardware; and research, installation and support of all LAN based software. Maintained and updated technical files and documentation on the Corporate Web Page including some animation.

Served frequently as field support for technical presentations of our software to NUI and NUG groups as well as product presentations at Technical Conferences. Numerous customer and Beta site installations, and training sessions, to help close a sale, or research a problem.

Due to circumstances beyond the scope of Fresh Netsoft company operations, the parent company, Cybernet was shut down, which caused a ripple effect with all of the subsidiaries, including Fresh Netsoft. The product I managed was the flagship product, and since the move to Knozall, has become ready to ship as NodeVision Wizard 4.0

Managed the front line support of over 200 PCs covering a 24hr/7day manufacturing environment. Also provided bi-lingual support to my counterparts in Agua Prieta Mexico, including several trips to help solve WAN based conflicts or problems with hardware or connectivity.

Handled all new computer rollout and software ordering, repairs and parts replacement of all PCs. Also joint administration of Netware 4.10 using NDS tools, maintenance and planning of NDS Security and rights map to match Organizational Layout of company. Supported LAN Hardware including its connection to AS400 Mini Computer system, and troubleshooting of software and NICs used to make the connection.

Supported Banyan Vines and Windows NT 3.5x LAN Workstations including building and maintaining the PCs and distributing them. Maintained and updated user account information and Printer Street Talk addresses and other resources, including routine maintenance of UNIX based servers.

Training Instructor for new software implemented department-wide, for quick worker adaptation.

LAN Assist/MAP Assist Technical Support Trainer - trained Support personnel in all phases of support of newly acquired software lines. Provided phone and BBS support to existing customer base. Provided Development Support for necessary function changes needed to continue growth of products.

Fresh Technology Company - Feb 1991/ Dec 1992

LAN Products Technical Support (Novell, LAN Manager, Banyan, Lantastic) - phone support for all LAN products, six total, including NodeVision, which was the only product kept by Fresh when it sold off all other products and continued under the name of Fresh Netsoft, Inc.

Network Product Testing - including all Alpha Testing of LAN products under different Novell and Lan Manager Server Versions, and product compatibility testing when conflicts were reported by customers or Beta Sites.

Supervised a full range of Test and Live Servers from Netware 2.15 to 3.11 and due to Spanish Language skills, was invited to speak at a Connectivity Conference in Monterey Mexico regarding the "Implementation and Use of Node Focused LAN tools"

Jardine Insurance Brokers - Jul 1990/ Jan 1991

Network Maintenance (LANtastic) and Documentation Support in a Legal Reports division of Jardine.

Kelly Services - Aug 1988-Jul 1990

Performed specialized services for Kelly in the area of Network/PC Applications Specialist, and short assignments as Network Administrator for both Netware on PCs, and a Sun Microsystems based UNIX Network. Light assignments in Database Programming mostly in DBASE III.

6 month assignment with Intel ASIC 1.5 & 1.0 micron Documentation Department preparing and revising text and artwork for Technical Documentation that would be used by chip integrators using the ASIC technology.

Independent Contractor - 1985-1989

Network Installation and Support (Novell Netware 2.12)

EDUCATION

ASU (CIS Major 2 years completed)

Extensive Foreign Language Training (Spanish / German)

Graduated - Greenway High School PHX, AZ 4.15 GPA

PERSONAL

Married, Children, good health, enjoy reading, running and community participation.

Available upon request